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Order Policies
– Prices are subject to change without notice. Refer to online store for current prices and product availability.
– All prices are shown in US funds net. Customers are responsible for all duties and taxes.
– Additional shipping fees apply for all addresses outside the United States. Additional fees apply for select items shipped within the United States.
– Orders must be prepaid in US funds net.
– AATCC cannot send products or publications to regions under US federal embargo.

Payment Methods
– American Express, MasterCard, Visa
– Check (US currency, drawn on US bank, payable to AATCC)
– Wire transfer (additional $30 fee applies)

Return Policies
– Email ordering@aatcc.org within 2 days of receipt if damage or loss occurs in transport.
– Publications, blotting paper, glassine paper, detergents, and Raintester are NON RETURNABLE.
– Returns on other quality control items must be pre-approved by AATCC and received in original product packaging.
– Items with customer stickers, labels, or other modification to original AATCC packaging are NOT RETURNABLE.
– Customer is responsible for return shipping charges unless AATCC shipped incorrect product or size, or the product did not meet guidelines of AATCC Certificate of Analysis and Conformity.
– 15% restocking fee may apply.
– AATCC is not responsible for shipment discrepancies unless notified within 2 days of receipt of goods.